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Business Application Services

Microsoft Dynamics NAV                                                                                                                                           

Microsoft Dynamics– NAV is an integrated business management solution for small to mid-size companies. With more than 3,00,000 companies in over 50 countries relying on Microsoft Navision every day to help them run their operations, you can feel confident about building your business with it. You can use Microsoft Navision to replace as much or as little of your existing system as necessary. You choose from application areas for financial management, manufacturing, distribution, relationship management, service management, and more. The fully customizable business solution is easy to customize and simple to use and maintain.
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You have worked hard to build a vision for your business. With Microsoft Dynamics® NAV, you can turn that vision into reality with a solution that gives you control over and visibility into what’s going on in your business, and the ability to make smart decisions that impact your margins and improve your cash flow—ultimately driving your business growth. Microsoft Dynamics NAV is designed to simplify and streamline business processes across your entire organization to help you gain better control, increase your margins, and drive profitable growth.

Gain Greater Control

Greater control is about having visibility into how your business is performing—it’s about knowing that your system will help drive decision-making processes and enable your people to be more proactive and productive. Microsoft Dynamics NAV gives you confi dence that the right people in your organization are making the right decisions. And it delivers the insight you need to monitor business performance from every possible angle—from employee time and resources to inventory and shipping.

• Streamline financial practices. The intuitive Role Tailored interface delivers personalized access to the information and tasks most relevant to your role—including key financial processes. With immediate access to the data you need, you can respond quickly and effectively.
• Get a clear view of your financials. Increase fi nancial transparency with integrated systems, shared data, and drill-down capabilities that give you visibility into your transactions and audit trails.
• Provide self-service reporting tools and real-time business intelligence. Help your people make fast, informed decisions using powerful business intelligence data and signifi cantly reduce ad-hoc requests to the IT department for reports and other information.

Gain Simplicity, Agility, and Value with Microsoft Dynamics NAV

Microsoft Dynamics NAV is designed to empower your people to be more productive and your systems to last longer, with the ability to scale to accommodate growth, all while delivering the insight you need to respond quickly in an ever-changing world of business.

Simple to Learn and Use
Simplicity is at the core of Microsoft Dynamics NAV. It is easy to learn and use because it works like and with other familiar Microsoft technologies, such as Microsoft Office. And Microsoft Dynamics NAV works the way you work, so it’s easier for you and your employees to make better decisions and get more done. Simplicity is built into every aspect of your experience—from initial purchase and deployment to ongoing maintenance and upgrades.

Delivers Agility in the Face of Rapid Change
Today’s business landscape is changing at an ever-increasing pace. To stay ahead, you need a business management solution that is designed to help you meet evolving demands. Microsoft Dynamics NAV delivers the agility you need to adapt new business processes and extend functionality quickly, making it easier to enter new markets, add capabilities, or re-allocate existing investments. In addition, many Microsoft partners offer cloud-based hosting for Microsoft Dynamics NAV to give you flexibility to expand or contract as business conditions change.

Drives Value for Your Business
Microsoft Dynamics NAV delivers value for your business in three important ways. First, you can increase your return on investment (ROI) as you boost productivity and create new ways to control expenses, helping to drive profitability. Second, Microsoft Dynamics NAV offers interoperability with the other technologies you already use in your organization to help lower your total cost of ownership (TCO). Finally, you can achieve maximum benefit from your technology investment through improved time to value, especially when you don’t want or need an extensive IT infrastructure. Whether you choose an on-premises or hosted deployment model, our global network of Microsoft partners can get you up and running quickly with tools to accelerate installation, set up and extend core functionality, and migrate data from your legacy systems. And there’s more. Microsoft Dynamics ERP solutions are backed by a commitment from Microsoft that includes a 10-year support life cycle for each major release—combined with an ongoing investment in research and development—so that you can grow your business with confidence, knowing that your business management solution can keep up with your ambition.

Implementation Methodology (NAV)

We follow a proven process for project implementation that minimize time to deliver, lower total cost of ownership for our client and bring down risk. Our eight step unique and proven project implementation methodology reflects our strategy that we follow for complex software engagements. The activities are based on execution phases and tracks different aspects of a complex and mission critical software implementation projects.

This step truly begins during our sales process.  We speak with you and your users about their requirements and how they currently perform their duties.  We identify the current processes and document them in a high level format.  This allows us to identify areas of improvement and map efficient processes to the software.  This step also provides us with an understanding of your business environment and helps us speak your language.

This creates the roadmap that is used throughout the implementation.  We work with your team to identify the discrete tasks, responsibilities and timelines for your project.  We will develop a customized Implementation Plan.  We will provide you with a Microsoft Project document that your project leader can maintain throughout the project.  In addition, you will be provided with bi-weekly progress reports that identify completed, outstanding and late tasks along with other relevant project information. Implementing a system is more than installing the software.  We will assist and guide you in configuring each module to obtain the best use of it.  In many cases, you will have options available to you, and we will endeavour to explain the pros and cons of each one, so you can make an educated decision. Implementation tasks are covered in detail in the project plan.  They will include, but are not limited to, the following activities

• Establish proper system policies for maintaining and backing-up data
• Setup and configure each module
• Executing tasks as per the Implementation Plan in conjunction with the Project Team.
• Answer questions
• Troubleshoot problems
• Assist in the creation of required custom reports
• Provide recommendations on streamlining existing processes and integrating them into an integrated solution
• Documentation of procedures
• System testing
• Verify that the financials opening balances match the existing system closing balances 

We will begin by installing and/or upgrading your data to the latest version along with the latest service packs.  If required, we will develop an efficient and cost-effective strategy to convert existing data into ERP.  After all of the static data is in the system (parts, customer, vendors, etc.), then we will copy it to a test database for use in the pilot testing phase of the project. 

It is not sufficient to provide a quick training class and submerge employees in a new system environment.  This results in severe anxiety for your users, poor adoption of the new system and can result in a failed implementation.  For this reason, our training approach focuses on developing user comfort with the applications they will be using.  When you go live, we want your users to know their part of the system and feel comfortable with it.  We divide training into two types: 

Project Team Training:

The assigned project lead(s) and project team members will be provided top-level training on the entire system to provide an overview of the modules and how they are set up.  This training will occur early in the implementation so your people and PRISTINE can approach the implementation as a team.  This is the best way to leverage your expert knowledge of your business, our expert knowledge of the software and our general implementation knowledge. This training is usually done off-site in a training center that can let the team members focus on the training without the interruptions of day to day business. 
The following are some examples of key areas that will be addressed during training: 

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  • Coverage on the use of all modules included in your system configuration
  • Factors that restrict or enable end-user visibility and access to data
  • How to customize the setup of modules to fit your business]
  • How to setup key records, such as items using the Item Class
  • Discussions on critical issues that affect your company's use of the new system

End-User Classroom Training:

This is the formal part of the training that occurs after the conference room pilot. We recommend setting up a small training room at your facility where training can be provided on computers.  It is important that users perform exercises as part of the training.  This increases information retention.  

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  • The following are some examples of key areas that will be addressed during training: 
  • How to enter transactions, and the different ways they can be entered and posted.
  • How to maintain the data that is accumulating in your system
  • How to use inquiries and reports to obtain the information you wish to access.
  • How to complete period and year-end procedures in each module

During this phase of the project (which normally falls between project team training and conference room pilot) all of your company's business processes will be documented in detail, then reviewed and re-engineered to get the best results in using the new business system. The current business processes are usually documented and flow charted by the project team with input from the current system users. These processes are then reviewed, updated, and mapped to the new business system by the project team and the PRISTINE implementation consultant. The team members will be responsible for the actual process documentation to reinforce their understanding of the processes. The updated processes form the foundation for the implementation and will become guidelines and work instructions for the end users. 
The benefits gained by your company from this phase of the implementation include: 

• Streamlined processes for more efficient workers.
• Elimination of wasteful non-value added activities.
• Work instructions for new users as new employees come into your company.
• A more thorough understanding of the complete workings of your business

Guided Pilot Testing

After the system is initially configured, PRISTINE and your team will perform the initial pilot test.  The pilot test is based on the processes that are developed during the business process engineering, and it serves two functions: 

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  • Test the setup of the system.
  • Prove the validity of the re-engineered processes and work instructions.
  • Provide additional training for team members by simulating their normal day-to-day activities.

During the pilot test, we perform all of the transactions that your users would perform daily using the re-engineered processes.  These transactions will be performed by the appropriate team member.  This reinforces the classroom training performed previously. The pilot testing is normally performed about one month before the go-live date.  

Unguided Pilot Testing

We recommend that you continue the pilot testing for a period of 2-4 weeks until the go-live date.  We recommend an average of an hour per day for each user involved with the new system.  You can bring groups of users into the training room and work through a series of transactions and then follow up the next day with a different group using the same data.  This simulates the interaction that will be required among different departments after going live.  We will be available to assist, if you need it throughout this process.  However, it is your opportunity to build confidence without the support of an on-site consultant.

During the go-live period PRISTINE consultants will be onsite to ensure that all requirements have been covered to ensure a smooth transition onto the new business system. It is at this time that all tasks on the project plan have been complete, all users trained, all processes re-engineered, and the final data migration/conversion is performed.

Approximately 30-60 days following your go live process, we will return to your facility to review the results as compared to the goals of the project.  A plan for on-going improvement will be discussed and project planning for additional phases of your implementation may be scheduled.